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ECONIX Microsoft Dynamics 365 Customer support365

Microsoft Dynamics 365 Application Integration

At Econix, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success. Once delivered, maintain this level of service by providing the very best ongoing support and our long-term business relationship is assured. There is no secret to this success – it is all about providing intelligent solutions with old-fashioned service.

 

ECONIX Support Services

  • Advice on business usage of the systems
  • Occasional remote training of new users
  • Regular reviews of system performance
  • Analysis and resolution of any problems
  • Basic system maintenance
  • Day-to-day support as requested by Customer’s coordinator
  • Advice on new functionalities of software
    Advice on improving business processes. 

Microsoft Dynamics 365 for Restaurant Business

Microsoft Dynamics 365 can be used in the restaurant business to streamline operations, improve customer service, and enhance overall business performance.

Here are some of the ways in which Microsoft Dynamics 365 can be used in a restaurant:

  • Point of sale (POS) system: Microsoft Dynamics 365 can be used as a POS system to manage orders, payments, and transactions. It can also integrate with other systems such as inventory management and accounting.
  • Inventory management: Dynamics 365 can be used to manage inventory levels, track stock, and automate ordering. It can also provide real-time insights into stock levels and usage, enabling restaurants to optimize inventory levels and reduce waste.
  • Customer relationship management (CRM): Dynamics 365 can be used to manage customer data, track customer interactions, and provide personalized experiences. It can also be used to manage loyalty programs, promotions, and marketing campaigns.
  • Staff management: Dynamics 365 can be used to manage staff schedules, track employee performance, and automate payroll. It can also be used to provide staff training and manage compliance.
  • Business analytics: Dynamics 365 can be used to provide real-time insights into sales, inventory, and customer behavior. It can also be used to forecast trends and identify areas for improvement.
Plan Comparison Keep Rolling Base Plan Booster Plan Essential Plan Premium Plan
Coverage duration7 Days
7am to 7pm EST
7 Days
7am to 7pm EST
7 Days
7am to 7pm EST
7 Days
7am to 7pm EST
7 Days
7am to 7pm EST
Monthly support4 hours8 hours20 hours24 hours40 hours
Yearly Support48 hours100 hours224 hours288 hours480 hours
Subscription ModeYearlyYearlyYearlyYearlyYearly
Mode of issue reportingEmail, phone,Online PortalEmail, phone,Online PortalEmail, phone,Online PortalEmail, phone,Online PortalEmail, phone,Online Portal
Utilization StatusMonthly Status ReportMonthly Status ReportMonthly Status ReportMonthly Status ReportMonthly Status Report
Response timeWithin 8 Business hoursWithin 6 Business hoursWithin 4 Business hoursWithin 2 Business hoursWithin 2 Business hours
LanguagesEnglishEnglishEnglishEnglishEnglish
Delivery teamGlobalGlobalGlobalGlobal & LocalGlobal & Local
Onsite visit000One/Year GTA*Two/Year GTA*
Carry Forward hours to next year000Unutillized hours UP to 15%*Unutillized hours UP to 25%*
Account MangerDedicatedDedicatedDedicatedDedicatedDedicated
Annual System health checkChargeable if requiredChargeable if requiredChargeable if requiredInclusiveInclusive

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