Customer Service Solution
Over-deliver on customer expectations through improved services and increased agent performance.
Microsoft Dynamics 365 Customer Service Solution
Customer Service Solution
Customer service is the commitment and assistance of customers prior to and after purchasing the products or services of your business.
To better understand customer service, it’s important to understand what the journey of a customer is. A customer’s journey describes the journey a customer takes from the moment they first encounter your brand as a first customer to ongoing interactions with your company following that.
Customer service is the direction of your customers, their engagement, and the help for your customers during their entire journey as a customer. Customer service goes beyond only communication about the sale of a service or product A good customer experience is an ongoing process.
Microsoft Dynamics 365 customer service solution by Econix
Welcome to Dynamics 365 Customer Service! We’re delighted to provide you a variety of features to help your company provide the most satisfying customer service experience to your customers. Our belief is that understanding who your customers are allows you to tailor every interaction and boosts the efficiency of your employees so that you can retain customers who will stay with you for the rest of their lives.
The experience of the agent is at the foundation of Dynamics 365 Customer Service. The most important factor to improve satisfaction with service is in allowing agents to handle customers’ requests via any channel, manage multiple sessions simultaneously as well as interact with multiple apps without losing their context and to improve their workflow using productivity tools.
Microsoft Dynamics 365 customer service is a customer engagement business suite in Dynamics 365 ERP CRM solution. D365 customer service has capabilities to ensure your business can deliver the best customer service experience possible to your customers. Get customization services to meet your unique business requirements. Customer Service allows you to increase customer satisfaction while reducing the amount of time and money spent on each support case or service call.
Dynamics 365 Customer Service capabilities
Using Dynamics 365 Customer Service Earn customers for life
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
Dynamics 365 Customer Service Licensing
Dynamics 365 Customer Service Professional
CAD $67.80
user/month
Streamlined case management resources for agents and self-service in simpler scenarios
Plus applicable tax
Dynamics 365 Customer Service Enterprise
CAD $128.90
user/month
Advanced AI-based customer service resources for agents and self-service for complex scenarios
Plus applicable tax
Disclaimer
- Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. Subsequent pricing for tenant-based apps applies to any tenant in your organization. A tenant contains uniquely identified domains, users, security groups, and licenses. Your organization may have multiple tenants, and a single tenant can contain multiple Dynamics 365 (online) environments. To learn about qualifying apps and other discounts, see the Licensing guide or contact us.
- *Price is defined in Canadian Dollar (CAD) and it is based on number of users and subscription period. Please contact us for applicable pricing for your licensing requirement.
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