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Microsoft Dynamics 365 for Retail and Commerce

Microsoft Dynamics 365 for Retail and Commerce

Digital transform your retail or e-commerce business by implementing Microsoft dynamics 365. Dynamics 365 for retail is an Omni-channel solution with centralized functionality to manage your brick-and-mortar stores, webstores, point of sale, multi-level promotions, coupons, gifts, loyalty Management, and merchandising management. Econix retail solution enable your ERP to easily integrate with e-commerce platforms like Shopify, mobile app, and call center management.

Our Promise to Business

  • Pre-Implementation Analysis
  • Global Design and Implementation
  • Re-Implementations, Consolidations
  • Global Roll-outs

In today’s retail, the opportunities for both customers and businesses to connect and communicate are limitless. Microsoft Dynamics 365 for Retail & Commerce industries is the ability for businesses to offer the best customer experience during the entire buying period.

A great customer experience begins by providing your employees with the tools they require. Through Dynamics 365 for Retail & Commerce industries they are always within reach and include the integration capabilities and business intelligence that will change your company.

Agile and meaningful retail made possible

Be at the forefront of retail innovation by easily connecting and unifying rich, customer-centric retail experiences with intelligent, adaptive business solutions. Create more brand advocates and increase conversion by engaging customers and guiding them on journeys they’ll love.

Evaluation

Deliver more relevant, differentiated customer engagements at the point of consideration with detailed audience intelligence.

  • Insights to predict customer intent
  • Real-time, AI-orchestrated journeys
  • Intelligent search and discovery
  • Content-driven commerce

Purchase

Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.

  • Connected business-to-consumer and business-to-business
  • e-commerce
  • Omnichannel commerce experiences
  • Retail store management
  • Pricing and promotions
  • Call center sales

Post purchase

Deliver more relevant, differentiated customer engagements at the point of consideration with detailed audience intelligence.

  • Insights to predict customer intent
  • Real-time, AI-orchestrated journeys
  • Intelligent search and discovery
  • Content-driven commerce

Merchandising

Build a single source of truth for your business to plan and deliver value with real-time insights and a connected infrastructure.

  • Real-time inventory visibility
  • Product information management
  • Inventory allocation and replenishment
  • Categorization, assortment planning, and catalog support

Retail operations

Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.

  • Connected business-to-consumer and business-to-business
  • e-commerce
  • Omnichannel commerce experiences
  • Retail store management
  • Pricing and promotions
  • Call center sales

Fulfillment

Give customers more choices while driving down affiliated costs around product fulfillment.

  • Contactless shopping capabilities
  • Buy online, pickup or return in store
  • Intelligent order management
  • Advanced warehouse management

Our Promise to Business

Retailers and commerce companies of the present must adapt to the ever-changing market for consumer purchases. Consumers in the age of digital expect to search for reviews and products from their homes or while on their commutes and to move seamlessly between their devices and shops without skipping a beat. However businesses that are digitally oriented are increasing the standard and forcing retailers to reconsider and reconsider the role their stores have in an increasingly connected retail environment. Through Dynamics 365, retailers gain the tools needed to:

Our promise to business

  • Keep ahead of the trends by making an informed decision on merchandising
  • The goal is to streamline inventory and supply chain management

Encourage employees to contribute to the business’s growth

  • Employers can be empowered to give exceptional service
  • Allow collaboration and sharing of information

Reward customers with extraordinary shopping experiences

  • Provide seamless omni-channel experiences that are smooth and effortless
  • Have a single look at the customer
  • Personalize engagement
  • Improve the experience of stores

Microsoft Dynamics 365 retail benefits for digital transformation of business

Store Back Office

  • Store Operations Dashboard
  • OMNI Channels
  • POS Management
  • Modern POS
  • Cash Management
  • Stock Counting and Adjustment
  • Store Replenishment
  • Sales History
  • Simple End of Day Statements
  • Support to All POS Peripherals like Scanner, MSR, PinPad or PSP Integration, Weighing Scale
  • Receiving and Picking Goods
  • Flexible Architecture
  • Serial/ Batch Number Support
  • Gift Registration

Retail Headquarters

  • Product Lifecycle Management
  • Manual and Automated Item Maintenance
  • Dynamic Hierarchy, Attributes and other Grouping of Product
  • Dimensions – Size, Color, Style and Configuration
  • Price, Offer, Coupon, and Campaign Management
  • Open to Buy
  • Barcode and Barcode Masking
  • Automatic Replenishment
  • Replenishment by Allocation
  • Stock Recall
  • Serial and Batch Tracking
  • Loyalty Program
  • Special Orders
  • Vendor Performance
  • Sales Reporting and Analysis
  • Integration to Web Stores/ e-Commerce Platform SDK

Omni-Channel Commerce

  • point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Mobile or Hand-Held Device Support

  • Mobile POS
  • Receiving/ Picking
  • Stock Counting
  • Stock Changes
  • Label Ordering, Printing
  • Stock Adjustments
  • Loyalty Management

Demo about Dynamics 365 for Retail & Commerce!

Do you want to have an in-depth look at Dynamics 365 to support Retail & Commerce? Contact us for a personal demonstration!

 

Schedule your session with experts

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