Providing ongoing service to customers is an important part of any business and one that can be a source of customer satisfaction and loyalty, in addition to revenue. However, managing and tracking service is not always easy, and Dynamics 365 ERP provides a set of tools to help.

Econix offers two business applications to manage service industry based on the customer needs

• Dynamics 365 Finance and Operations (Mid to Large Enterprises)
• Dynamics 365 Business Central (Small to Mid Enterprises)

With these tools you can accomplish the following:

• Schedule service calls and set up service orders.
• Track repair parts and supplies and inclusion of symptoms details and diagnosis.
• Assign service personnel based on skill and availability.
• Provide service estimates and service invoices.
• The hours of work that the service technician will perform.

Some of the prime functionalities for service industry are (few of these features are application specific):