Dynamics 365 Contact Center
Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
Dynamics 365 Contact Center
Transform your contact center with Copilot
Reimagine the service experience and maximize efficiency across every engagement channel.
Deliver self service
Engage customers in any channel
Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.
Enhance digital self-service
Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.
Elevate voice self-service
Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.
Fuel service rep productivity
Connect with the right service representative
Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited service representative.
Work smarter with Copilot
Boost service representative productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.
Get a 360-degree view of customers
Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.
Equip supervisors to assist
Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.
Increase efficiency
Gain a unified view of operations
Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.
Optimize workforce management
Review service representative skills, capacity, allocation, and performance trends in near-real time. Connect with existing WFM solutions.
Connect Copilot to your data
Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.
Unlock the power of your data
Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse.
Transform service with autonomous agents ready for work
Explore agents that autonomously learn to address new and emerging issues via self-service, improve the quality of issue resolution, and drive time and cost savings.
The Microsoft difference
Comprehensive vision for service
Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.
Infused with enterprise-grade generative AI
Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting.
Built for extensive scale and reliability
Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.
Dynamics 365 Contact Center pricing
Dynamics 365 Contact Center
CAD $110.00
user/month, paid yearly
Transform customer engagement across digital and voice channels with an all-in-one solution.
Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.
Dynamics 365 Customer Service Premium
CAD $195.00
user/month, paid yearly
Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
Disclaimer
- Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. Subsequent pricing for tenant-based apps applies to any tenant in your organization. A tenant contains uniquely identified domains, users, security groups, and licenses. Your organization may have multiple tenants, and a single tenant can contain multiple Dynamics 365 (online) environments. To learn about qualifying apps and other discounts, see the Licensing guide or contact us.
- *Price is defined in Canadian Dollar (CAD) and it is based on number of users and subscription period. Please contact us for applicable pricing for your licensing requirement.
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