Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service
Microsoft Dynamics 365 for Field Service is an end-to-end solution that helps organizations deliver field-based service to customer locations. Organizations can manage complex service agreements, track assets and inventory, onsite installation, maintenance, and identity and dispatch resources. The application combines workflow automation, scheduling algorithms, and mobility to set up.
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
The Field Service application enables you
Improve first-time fix rate
Complete more service calls per technician per week
Manage follow-up work and take advantage of upsell and cross sell opportunities
Reduce travel time, mileage, and vehicle wear and tear
Organize and track resolution of customer issues
Communicate an accurate arrival time to customers
Provide accurate account and equipment history to the field technician
Keep customers updated with the status of their service call and when it’s resolved
Schedule onsite visits when it’s convenient for the customer
Avoid equipment downtime through preventative maintenances
Dynamics 365 Field Service capabilities
Personalize customer experiences
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
- Engage with your customers
- Provide post-engagement surveys
- Offer self-service scheduling
Increase worker productivity
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
- Give technicians access to in-context help
- Resolve cases faster with remote collaboration
- Streamline tasks through a mobile-optimized experience
- Enable technicians in the field
- Enhance technician productivity
Personalize customer experiences
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
- Dispatch the right technician
- Better manage resource assignments
- Automate scheduling
- Optimize service and resources
- Cost effectively assign work
Deliver proactive service
- Avoid service calls
- Transform your business
- Get a 360-degree view of customer assets
- Effectively manage asset history
Digitally Transform with Dynamics 365 Field Service
Deliver differentiated service engagements
Empower frontline employees
Access the right information at the right time
Increase first-time-fix rates and boost frontline employees’ productivity with:
- Smart route planning.
- Internet of Things (IoT) integration.
- Real-time remote expert collaboration using mixed reality.
Optimize scheduling
Maximize technician utilization, minimize travel time
Help dispatchers achieve business objectives with:
- Embedded optimization within the schedule board.
- Schedules to meet service-level agreements (SLAs).
- Predictive travel time and work duration.
Create connected experiences
Track and manage assets with IoT to reduce downtime
Define attributes that characterize different assets with:
- The ability to pinpoint asset locations and hierarchy.
- Geofencing capabilities.
- Asset health monitoring over time.
Dynamics 365 Field Service Licensing
Dynamics 365 Field Service
CAD $128.90
user/month
Get complete field service management, including step-by-step guides and remote expert assistance.
Plus applicable tax
Dynamics 365 Field Service Contractor
CAD $67.80
user/month
Seamlessly assign and manage external frontline technicians.
Plus applicable tax
Disclaimer
- Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. Subsequent pricing for tenant-based apps applies to any tenant in your organization. A tenant contains uniquely identified domains, users, security groups, and licenses. Your organization may have multiple tenants, and a single tenant can contain multiple Dynamics 365 (online) environments. To learn about qualifying apps and other discounts, see the Licensing guide or contact us.
- *Price is defined in Canadian Dollar (CAD) and it is based on number of users and subscription period. Please contact us for applicable pricing for your licensing requirement.
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