ECONIX Microsoft Dynamics 365
Customer support365
At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success.
At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success.
At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success.
Plan Comparison | Keep Rolling | Base Plan | Booster Plan | Essential Plan | Premium Plan |
---|---|---|---|---|---|
Coverage duration | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST | 7 Days 7am to 7pm EST |
Monthly support | 4 hours | 8 hours | 20 hours | 24 hours | 40 hours |
Yearly Support | 48 hours | 100 hours | 224 hours | 288 hours | 480 hours |
Subscription Mode | Yearly | Yearly | Yearly | Yearly | Yearly |
Mode of issue reporting | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal | Email, phone,Online Portal |
Utilization Status | Monthly Status Report | Monthly Status Report | Monthly Status Report | Monthly Status Report | Monthly Status Report |
Response time | Within 8 Business hours | Within 6 Business hours | Within 4 Business hours | Within 2 Business hours | Within 2 Business hours |
Languages | English | English | English | English | English |
Delivery team | Global | Global | Global | Global & Local | Global & Local |
Onsite visit | 0 | 0 | 0 | One/Year GTA* | Two/Year GTA* |
Carry Forward hours to next year | 0 | 0 | 0 | Unutillized hours UP to 15%* | Unutillized hours UP to 25%* |
Account Manger | Dedicated | Dedicated | Dedicated | Dedicated | Dedicated |
Annual System health check | Chargeable if required | Chargeable if required | Chargeable if required | Inclusive | Inclusive |
Econix InfoTech Ltd.
10B-111 REGINA RD, WOODBRIDGE, ON L4L 8N5, Canada
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