At ECONIX, our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success. Once delivered, maintain this level of service by providing the very best ongoing support and our long-term business relationship is assured. There is no secret to this success – it is all about providing intelligent solutions with old-fashioned service.

ECONIX defines the following functions as being within the scope of its Support Services. The functions will be performed as possible within the agreed hours per month, as defined in the Agreement. Any additional hours per month will be at additional charge and will only be applied following written approval of the Customer.

  • Advice on business usage of the systems;
  • Occasional remote training of new users;
  • Regular reviews of system performance;
  • Analysis and resolution of any problems;
  • Basic system maintenance;
  • Day-to-day support as requested by Customer’s coordinator;
  • Advice on new functionalities of software;
  • Advice on improving business processes.
  • Starter Pack
  • 20 hours per month
  • 240 hours per Year
  • Yearly Subscription
  • Monthly Utilization report with Case Status
  • Online Issue Reporting portal
  • 100% remote support
  • 777 support desk
  • SIGN UP TODAY
  • Standard Pack
  • 50 hours per month
  • 600 hours per Year
  • Yearly Subscription
  • Monthly Utilization report with Case Status
  • Online Issue Reporting portal
  • 100% remote support except onsite visit
  • 777 support desk
  • Annual System Health Check with analytical report
  • 1 onsite visit every quarter (8 hours)
  • SIGN UP TODAY
  • Enhanced Pack
  • 75 hours per month
  • 900 hours per Year
  • Yearly Subscription
  • Monthly Utilization report with Case Status
  • Online Issue Reporting portal
  • 100% remote support except onsite visit
  • 777 support desk
  • Annual System Health Check with analytical report
  • Upto 25% un-utilized hours carry forward to next year*
  • 1 onsite visit per month (8 hours)
  • SIGN UP TODAY

Additional Services offered by Econix

  • Renewal of Microsoft Dynamics – Annual Enhancement Plan (AEP) Fee
  • Application of “hot Fixes” or “Cumulative Update” or “Service Packs” as required
  • Configuration, setup or implementation of any new functionalities of software
  • Support on improving business processes
  • Development of extensions, customizations, integrations, etc.

We have defined service levels for different types of supports. A dedicated account manager assigned for timely responses and fast-tracking issue resolutions, bug fixing, etc.

For more details, please contact Econix’s sales team or your account manager.

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